Support

Last updated: August 6, 2026

Something not working, or a question the app did not answer? Start here, then write to us if it is still stuck.

Email support We read every message and usually reply within a few days.

Common fixes

Audio or images will not load. These stream on first use. Check your connection, then reopen the lesson — once downloaded, they play from the device.
Pronunciation scoring says it cannot hear you. Check that Lernela has microphone permission in your system settings, and that nothing else is holding the microphone.
My progress disappeared. If you were not signed in, progress lives only on that device and is lost with it. Sign in to keep a synced copy from now on.
I subscribed but Premium is not showing. Open the app's paywall and use restore purchases. If it still does not appear, email us with the store receipt.
I hit a daily limit. Free accounts get a set number of speaking attempts and AI sessions per day. They reset at midnight UTC.

Reporting a bug

Use the feedback form inside the app, in Settings — it comes straight to us and you do not need an account to send it. Telling us your device model and what you were doing when it broke makes the difference between a fixed bug and a guess.

Requesting your data or a deletion

See the account deletion page for the deletion process, or email us for a copy of your data.